Refund policy

 

Return & Refund Policy

At Monk Ambrence, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

- Returns can be requested within 7 days of receiving your order.
- Items must be unused, unwashed, unworn, and in their original packaging with all tags attached.
- Products that are damaged due to misuse or normal wear are not eligible for return.

Non-Returnable Items

- Customized or personalized products.
- Gift cards.
- Items marked as Final Sale.

Refunds

- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable unless the product received was damaged or incorrect.

Exchanges

- We only replace items if they are defective, damaged, or you received the wrong product.
- Exchange requests must be made within 7 days of delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.

Contact Us 

For any return or refund-related questions, please contact our customer support team through our official support email or contact page.